Shipping and Delivery
When you purchase goods from our website, the goods will be delivered via courier post.
We offer shipping services both within New Zealand and internationally. Please note that international shipping may have different terms and conditions compared to domestic shipping.
Please get in touch with our team by emailing [email protected] for a quote for shipping your order internationally.
You will be required to pay delivery charges in addition to the price for the goods you purchase. Prices shown on the website are excluding shipping fees. Shipping fees are calculated based on your order total and the selected shipping method. Any applicable shipping charges will be clearly displayed during the checkout process. For international orders, please be aware that additional customs duties and taxes may apply, which are the responsibility of the recipient. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Orders are typically processed and shipped within 1-2 business days of payment confirmation. However, during peak seasons or sales events, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order is shipped.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You can easily track the status of your order by using the provided tracking information. Simply click on the tracking link in your confirmation email.
Air Vision Systems send every package requiring a signature for insurance reasons. By requesting for the package to be left without a signature, you agree that Air Vision Systems is not responsible for any loss/damage/theft of your package.
Returns Policy
We stand behind the quality of our products and your satisfaction is important to us. If you receive a product that is faulty or not as described on our website, you are entitled to request a return. Please contact us at [email protected] within 7 days of receiving your order to initiate a return or exchange. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase. Once we receive your return request, we will provide instructions on how to proceed. We will inspect the returned item upon receipt and, if it is determined to be faulty or not as described, we will offer you a full refund, replacement, or store credit, including all shipping costs.
Payments
We accept the following payment methods on our website: Credit Card; Debit Card; and Direct Bank Transfer.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Payment Information Security
We prioritize the security of your personal and payment information. To protect your data, we employ a variety of security measures including SSL (Secure Sockets Layer) technology for the encryption of all financial transactions through our website. Additionally, we adhere to stringent compliance standards in line with PCI DSS (Payment Card Industry Data Security Standard) to ensure that your credit card information is handled securely and with the utmost care. We do not store credit card details on our servers. All payment processing is conducted through a secure payment gateway that adheres to the highest standards of server compliance. Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Please contact us if you have any questions or concerns. Our contact details are as follows: