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Frequently Asked Questions
Find answers to common questions about our products, orders, and services.
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Common Questions
What activities can Air Vision Systems’ solution be used for?
Air Vision Systems’ solution offers a wide range of applications, making it ideal for off-road adventurers, campervan enthusiasts, boat operators, and anyone seeking a robust, durable frame built to withstand outdoor conditions.
Do you ship internationally?
Yes, we ship internationally. Shipping costs will be automatically calculated upon checkout. For international orders, additional customs duties and taxes may apply which are the responsibility of the recipient. If you have any issues please contact our team by emailing [email protected]
Shipping, Duties and Taxes
Which countries does Air Vision Systems ship to?
We ship worldwide to most countries. If you need specific details about shipping to your location, please contact us at [email protected].
How much will shipping cost?
Shipping fees are calculated at checkout based on your location, order weight, and dimensions.
Do I need to pay import taxes and duties?
Import taxes, duties, and local customs fees are not included in the final price at checkout. These are determined by your country’s customs regulations and must be paid upon delivery.
How can I find out about local import tariffs?
For accurate information, please refer to your country’s customs office or official government website.
When will I receive my order?
Once your order is processed (typically within 7 days), you will receive a confirmation email with tracking details. Shipping times vary depending on your location.
About Orders
Do I need to create an account to place an order?
Creating an account is recommended for tracking your orders easily, but guest checkout is also available.
How can I place an order?
- Browse our products and add your desired items to the cart.
- Click “Checkout” and enter your details.
- Choose a payment method and complete your order.
- You will receive a confirmation email once your order is placed.
Can I cancel or modify my order?
Orders can be modified or cancelled before they are shipped. Once dispatched, changes may not be possible. Please contact us at [email protected] as soon as possible for assistance.
Returns and Refunds
What is Air Vision Systems’ return policy?
We accept returns for faulty or defective items within 30 days of receipt. Items must be in their original condition. Shipping costs for non-defective returns are the buyer’s responsibility.
When will I receive my refund?
Once we receive and inspect your return, refunds will be processed within 7 working days to your original payment method.
Are shipping costs and duties refundable?
Shipping fees, duties, and customs charges are non-refundable.
For further assistance, contact us at [email protected] or call +64 (0) 210-268 2289.